Configure no-show policy for public bookers

No-show policy helps you track repeated misses. This guide covers the public-booking impact of those controls — not a full Settings curriculum.

Step by step

Open No-show policy
Go to Settings → No-show policy (path label may match your locale). Review max no-shows before block, warning threshold, auto-block, and reset-after days.
Set thresholds that match your salon
Choose how many no-shows trigger a warning badge on the customer, and how many reach max before auto-block when that option is on.
Mark no-shows in Calendar
Strikes update when staff set a booking to no-show. Public bookers do not self-mark no-show.
Check what online bookers experience
Auto-block can flag the customer record. Today, public online create does not reliably stop a blocked customer from booking — treat block as staff signal until product enforcement lands. Confirm visits on Calendar after risky rebooks.

No-show policy helps you track repeated misses. This guide covers the public-booking impact of those controls — not a full Settings curriculum.

4 minutes

Intermediate

Updated Jul 22, 2026

Open No-show policy
Go to Settings → No-show policy (path label may match your locale). Review max no-shows before block, warning threshold, auto-block, and reset-after days.
Set thresholds that match your salon
Choose how many no-shows trigger a warning badge on the customer, and how many reach max before auto-block when that option is on.
Mark no-shows in Calendar
Strikes update when staff set a booking to no-show. Public bookers do not self-mark no-show.
Check what online bookers experience
Auto-block can flag the customer record. Today, public online create does not reliably stop a blocked customer from booking — treat block as staff signal until product enforcement lands. Confirm visits on Calendar after risky rebooks.