Step by step
Cancel from confirmation
After booking, the customer uses the confirmation page for your salon. Cancel does not require a TeqBook login; they verify with email OTP or an action token when prompted.
What happens after cancel
The booking is cancelled. The customer can get a cancellation email, and staff see an in-app notification. Already cancelled visits do not show cancel again.
Reschedule via salon proposal
Customers do not pick a new public slot themselves. When the salon sends a reschedule proposal, the customer opens the token link (/booking/reschedule) and accepts or declines the offered time.
Use Calendar for staff-led changes
Owners and staff who need to move or cancel inside the dashboard use Cancel a booking / Reschedule a booking under Calendar & bookings.