Step by step
Open Users & Access pending
Confirm the person appears under pending invitations.
Resend the invite
Choose Resend. Ask them to check spam for TeqBook or the salon name.
Match the email
They must open the invite with the same email address you invited.
If they need a login code instead
OTP / login codes are a different email. Use Can’t receive OTP for sign-in codes, not invite links.